Privacy policy

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Last updated: January 2026

This Privacy Policy explains how we collect, uses, stores, and protects your personal data when you visit or make a purchase from Kate Smallwood Ceramics.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Business name: Kate Smallwood Ceramics
Business type: Sole trader
Contact email: contact@katesmallwoodceramics.co.uk
Location: United Kingdom

For the purposes of data protection law, Kate Smallwood Ceramics is the "data controller" of your personal data.

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2. Personal Data We Collect

We may collect and process the following personal data:

a) Information You Provide to Us

• Name

• Billing and delivery address

• Email address

• Phone number (if provided)

• Payment details (payments are processed securely by third‑party payment providers; we do not store full card details)

• Any messages you send via contact forms or email

b) Information Collected Automatically

When you visit our Website (hosted on Wix), we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the Website

• Cookies and similar tracking technologies used by Wix and its integrated services

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3. How We Use Your Personal Data

We use your personal data to:

• Process and fulfil orders for handmade ceramics

• Take payments and prevent fraudulent transactions

• Communicate with you about your order or enquiries

• Provide customer support

• Manage customer accounts (where applicable)

• Improve and maintain our Website using Wix analytics tools

• Comply with legal and tax obligations

• Send occasional newsletters or updates where you have chosen to opt in

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4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: to fulfil your order and provide our products

• Legal obligation: to comply with accounting and tax laws

• Legitimate interests: to operate and improve our business and Website

• Consent: for marketing communications and non‑essential cookies

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5. Sharing Your Personal Data

We only share your personal data where necessary, including with:

• Wix.com Ltd, our website hosting and e-commerce platform

• Payment processors, including PayPal and card payment providers integrated via Wix (we do not store your full payment details)

• Delivery and courier services to ship your orders

• Accounting or professional advisers where legally required

All third parties are required to respect the security of your personal data and to process it in accordance with data protection law.

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6. International Data Transfers

Some of our service providers may be located outside the UK. Where this is the case, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data.

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7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typically:

• Order and transaction data is kept for 6 years for tax purposes

• Marketing data is kept until you withdraw consent

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8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us at contact@katesmallwoodceramics.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk

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9. Cookies

Our Website uses cookies and similar technologies provided by Wix to ensure the site functions correctly, to remember preferences, and to help us understand how visitors use the Website.

Some cookies are essential for the Website to operate. Others (such as analytics or marketing cookies) will only be used where you have given consent via the cookie banner.

You can manage or disable cookies through your browser settings or via our cookie banner.

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10. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Kate Smallwood Ceramics
Email: contact@katesmallwoodceramics.co.uk